Terms and conditions

Who we are

We are run by Ellipse Entertainment Limited, a company registered in Alderney in the Channel Islands. The Alcohol and Gaming Commission of Ontario licenses and regulates the company, which offers games in Ontario under its agreement with iGaming Ontario. The Alderney Gambling Control Commission licenses us as well.

Who can open an account

Our games are meant only for people who are physically in Ontario while they play. You must be at least 19. People taking part in a self-exclusion, people barred by a court order or by a direction of the AGCO Registrar, and staff of our company, the AGCO, OLG and iGaming Ontario cannot hold an account. Trying to get around our location controls, for example with a VPN, is a breach of these rules.

One account per person

Each person may have just one account, and one household may have two at most. Extra accounts can be closed, their bets voided and the money in them kept. Your account is personal. Do not let anybody else log in, play or collect a prize with it, because you remain responsible for everything done on it.

Verification

When you register we check your age, identity and place of residence, and we may repeat these checks at any time. We can ask for extra documents, such as both sides of your payment card, a utility bill or bank statement from the last six months and a driver's licence or passport. While a check is open we may limit your access, including withdrawals. If we cannot verify you, or a document fails our security review, we can close the account and hold its funds.

Money in your account

Every transaction is made in Canadian dollars. The smallest first deposit is C$20, and so is every later one. Deposits must come from payment methods held in your own name, and up to five cards can be linked to one account. We never offer credit, players cannot move money to one another and balances earn no interest. Real-money balances sit in a bank account kept apart from the accounts we use to run the business.

Withdrawals

You can cash out from C$20 in the Cashier. A single payout is capped at C$10,000 and you can make two a day, with the count starting again at midnight. Each request stays pending for up to one business day and you can cancel it during that time. We send money back to the method you deposited with most often in the last 30 days, or to another method in your name when that is not possible. Payouts can wait until your deposits have cleared.

Bonuses

Advertised promotions are usually limited to one per customer and each has its own rules. Bonus money comes with wagering, and neither bonus funds nor their winnings can be cashed out until it is complete. You need to have deposited before you can receive bonuses or jackpots. Bonus money is taken back after three months without activity if its conditions are still open. We can change or end any promotion and can stop offering bonuses to anyone who abuses them.

Inactive and dormant accounts

An account becomes inactive after 12 months without a login and dormant after one further year. If a dormant account holds money, we try to reach you through your latest contact details. When 60 days pass with no reply or withdrawal, the balance counts as abandoned, we keep it and the account is closed.

Closing your account

Tell us in writing, by e-mail or through Live Help that you want to close the account, and we will do it within 72 hours. Your cash balance is paid out once any wagering is complete, while bonus money, unfinished games and promotion entries are cancelled. We can also close an account ourselves, and we must do so when the AGCO Registrar asks.

Complaints

Live Help is open day and night for any problem. We reply to a complaint within 48 hours and work towards a final answer within 14 days. If the result does not satisfy you, iGaming Ontario can review it, and the AGCO handles regulatory matters.