Safer gambling

Play for fun

Gambling should be entertainment, not a way to make money. Decide in advance how much you are happy to spend, take regular breaks and stay away from games when you feel stressed, upset or have been drinking.

Signs to watch for

Lying about the time or money you spend, borrowing to play, chasing losses or losing interest in family and friends can all point to a problem. If any of this sounds familiar, the Responsible Gambling Council offers advice.

Limits and reminders

You find the tools in the Safer Gambling tab of the Account menu. Deposit and loss limits can be set for a day, a week or a month. A lower limit starts straight away, while a higher one waits 24 hours. A reality check shows a pop-up after a period between one and five hours, and a session timeout logs you out after 15 minutes up to four hours.

Take a break

For a short pause you can lock your account for a day, a week or between one and three months, from the same tab, through live chat or by e-mail.

Self-exclusion

Self-exclusion closes access to your account for six months, one year or five years. It cannot be cancelled once it starts, though you can ask to make it longer. You are logged out, cannot log in or open new accounts, and we stop all marketing. Any real-money balance is paid back when you ask. When the period ends, your account opens again only after you contact us.

BetGuard

iGaming Ontario offers BetGuard, a free tool to exclude yourself from every regulated online gambling site in Ontario at once. It works separately from our own self-exclusion, so joining or leaving one does not change the other.

Check your history

Your deposit, withdrawal, bonus, gaming and session history pages are always open in the Account and Cashier menus, so you can look back at how you play.

Protect minors

Gambling under 19 is illegal in Ontario. Keep your login private, turn on fingerprint or face unlock and consider filter software on family devices.

Free help

ConnexOntario is free, confidential and open 24/7 on 1-866-531-2600, or by text on 247247. BetBlocker, GamTalk and the RecoverMe app offer further support.