Contact us
Live Help
Our Live Help team works around the clock, every day, and answers in about six minutes on average. Open the chat bubble in the lower right corner of any page.
Phone
Players in Canada can call us free of charge from 1pm to 11pm Eastern time on 1-844-842-8374.
You can also write to our support team by e-mail. Payments, VIP questions and privacy requests each have their own team, and Live Help will point you to the right one.
Complaints
Have your login name, first and last name, e-mail address and, for a game issue, the game ID ready. We answer within 48 hours and pass the case on when needed, aiming for a final reply within 14 days. You can reach the Head of Customer Support through the satisfaction survey shown after every chat. If you still disagree, contact iGaming Ontario, or the AGCO for regulatory concerns.
Our company
The company behind our casino is Ellipse Entertainment Limited. Its registered office is at St Anne's House on Victoria Street in Alderney, GY9 3UF, in the Channel Islands.